| |
|
|
|
|
|
Hello,
In order to simplify our processes, reduce administrative burden and improve service quality, CHOB will introduce changes to its Web Hosting and domain management plans in 2025. These changes reflect our commitment to fair pricing, avoiding short-term promotions that may result in unexpected costs.
Summary of Changes
- Plans ending in January will be extended until 31/01 to accommodate the new system and the festive period. in order to accommodate the new system and the festive period;
- The current 9 plans will be replaced by 4 simpler plans:
- If you have a hosting plan from our catalog, the new plans will be updated automatically 30 days before renewal, and the first renewal will have to be done manually, by subscribing to our online service;
- The first renewal must be confirmed manually by the customer;
- Online contracting implies automatic renewal by the client, offering more control;
- Manual renewal is subject to an additional administrative cost of €10;
- We offer a discount of 10% per year on renewals of 2 years or more;
- Failure to renew implies loss of access, but a backup copy will be available for 30 days.
For custom plans, prices/conditions remain unchanged, however renewal conditions remain the same.
Domains
An administrative effort throughout 2024 allowed CHOB to maintain the current prices of most domains with the most common endings (.pt, .com, .net).
- Current prices will be maintained for the most common endings (.pt, .com, .net);
- Any changes will be communicated if the price charged is lower than the actual cost.
Renewal for multiple years is recommended for greater stability.
Maintenance Plans
(and Hour Packs)
CHOB encourages its customers to pre-load their accounts, benefiting from a 20% discount in relation to the list price.
This approach aims not only to alleviate CHOB's administrative burden in the Budgeting, Monitoring and Invoicing processes for the client, but also dramatically speeds up the availability to start work, which would often take longer in the initial process than in the execution of the work.
- New pre-loading incentive with a 20% discount on the list price.
- Minimum 1 hour charge, ensuring protection against future price changes.
- Billing is transparent: No deductions for requirements.
- Time billed in 15 minute increments. Updated Terms of Service
Updated Terms of Service
For new customers, and customers coming from the partnership with bitOK whose contract has not been updated, a contract will be sent along with a renewal notification. A copy of the same file will be available in your account management panel.
Automatic Payments
CHOB would like to assure its customers that all payment information is secure and handled by Stripe. CHOB is in the process of concluding a partnership with SIBS, the entity that manages the MB Way and Multibanco networks.
Both entities hold the PCI DSS (Payment Card Industry Data Security Standards) certification and only pass a small token encrypted authorization at the time of payment, a process similar to the contactless payment used worldwide.
We take pride in our work, ensuring that everything runs smoothly and that any issues are resolved promptly, even if your efforts go unnoticed.
A fundamental principle of CHOB is not to charge customers unfairly. This is due to the observation that the web market, especially in Portugal, often overcharges and creates obstacles for both technicians and customers, with the aim of customer retention.